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COMPANY ADVANTAGES
- Contacts handled by CC agents reduction
- Extention to a large number of services, configuring the knowledge base behind them
- Costs reduction in deploying the solution to different channels
- Transition from Self Service to Assisted Service (from chatBOT to a real agent)
- Data collection to standardize acquisition (e.g. personal information to book a service, contracts sign, delivery something)
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CUSTOMER ADVANTAGES
- Significant reduction time spent searching in web site for a certain product/information
- The conversation starts immediately and can be closed in a few steps
- Serve thousands users at the same time
- Automate user task
- Support H24
- Unified Service for all digital channels