Convy
Intelligent Conversational Engine for Brands
How Artificial Intelligence self serves customers with a human like experience and simplifies customer interactions
Convy
How Artificial Intelligence self-serves customers with a human like experience and simplifies customer interactions
What Is Convy
Creates Omnichannel Enterprise BOTs to optimize the interactions between customers and brands
Why
Support your business growth, thanks to human like experience that will improve your customer’s satisfaction and makes avaiable your services
7 x 24
Key Features
Solve customers’ recurrent problems. The contact may be transferred to a specialized human agent. You can integrate your systems be enhancing past investments
Omnichannel Easily connect
- Chat
- Web and mobile messaging
- FB Messenger
- Telegram
- Skype for business
- Etc
CONVY IS THE SOLUTION!
Convy understands open discussions and makes decision
Convy implements business logic using a conversational interface
Convy handles natural lenguage
Convy is not only chat BOT
Eudata ChatBOT
A Superior Customer Experience
- 24/7 Availability
- Fast/One contact resolution to increase customer satisfaction
- Give customers the chance to choose their channel of choice (text, voice, social)
- No more queues waiting an agent response
- Bring an agent into a conversation for more difficult situations without missing a beat
Eudata ChatBOT
Value to your organization
- Increase customer satisfaction due to fast response, pervasive omnichannel approach.
- A context-aware transition from Self Service to Assisted Service (from chatBOT to real agents)
- Up to 75% of automation, reducing agent contact load
- Ensures a consistent brand voice, giving to your BOT a real personality
- Deploy the solution to a number of contact channels in a single click
- Serve thousands of users at the same time without adding humans
VoiceBOT
Voice is still the most used channel to address customer interactions, this is why Convy is able to manage also the Voice Channel to solve customer interactions.
Integrating Convy with your existing IVR or telephony system you can:
Create a Natural Language AI driven experience for your customers
Reduce IVR navigation time
Optimize agent targets through better call classification
- It is an orchestrator for all the components involved in the customer journey (Front End, CRM, TT, …) valuing them and taking “conscious” decisions
- It is a single service that can be provided as chatBOT or VoiceBOT to manage traditional voice channels
- Its SDKs enables fast integration in the complex environment
- A deep layer of analytics enables to monitor and improve the service
- A high level of customization of dialogues is guaranteed
The Value
- Up to 75% of agents workload reduction
- Customer satisfaction improvement (+30%)
- Multiple sales opportunities
USES FOR CASE
Convy acts with different identities
Banking
As a personal advisor or a virtual customer care agent, making a bank transfer via chat, defining
Telco
As a virtual support engineer helping you to find what’s wrong with your internet connection
Insurance
As a virtual insurance agents helping you to renew your insurance policy by receiving a better discount
Retail
As a personal shopper suggesting purchasers search for particular fittings
Hospitality
As a virtual concierge searching for the best room available in Paris and quickly books it
Utility
As a virtual maintenance technician helping to solve problems with your installations
Mentioned in more than 25 Gartner reports part of the Italian (AGID) and European landscape for artificial intelligence. Part of the “Gartner Conversational Interface Market Guide (June 2018)” where is mentioned in the 20 most interesting chatBOT solution in the market (composed of about 1000 companies).
WE ARE ASSOCIATED WITH
Meet our technology partner
CONVY IS THE SOLUTION!
